Here’s a detailed list of the major services typically offered under Managed IT Services:

• Network Management
• Cloud Services Management
• Help Desk and Technical Support
• Data Backup and Disaster Recovery
• Cybersecurity Management
• Managed Cloud Services
• Managed Security Services
• Infrastructure and Server Management
• Unified Communications and Collaboration
• Mobile Device Management (MDM)
• IT Asset Management
• Proactive Maintenance and Monitoring
• IT Consulting and Strategic Planning
• Managed Print Services (MPS)
• Compliance Management
• Remote Workforce Solutions

1. Network Management

• Network Monitoring: Continuous monitoring of network traffic, performance, and security to ensure optimal operation.
• Network Security Management: Implementing and managing firewalls, VPNs, and intrusion detection/prevention systems (IDS/IPS).
• WAN/LAN Management: Managing wide-area networks (WAN) and local area networks (LAN), ensuring reliable connectivity across offices or remote locations.

2. Cloud Services Management

• Cloud Infrastructure Management: Managing cloud environments, including AWS, Azure, Google Cloud, and private cloud infrastructure.
• Cloud Backup and Recovery: Implementing automated cloud backup solutions and disaster recovery plans.
• Cloud Migration: Assisting businesses in moving data and applications to the cloud and managing hybrid environments.

3. Help Desk and Technical Support

• 24/7 Help Desk Support: Providing around-the-clock support for technical issues, including troubleshooting hardware and software problems.
• Remote IT Support: Offering support remotely to resolve issues quickly without on-site visits.
• On-Site Support: Deploying IT technicians to client locations for more complex hardware or network issues.

4. Data Backup and Disaster Recovery

• Automated Backup Solutions: Implementing regular data backups to secure locations, both on-site and off-site.
• Disaster Recovery Planning: Developing and maintaining plans to recover critical systems and data in case of major disruptions.
• Business Continuity Solutions: Ensuring operations can continue seamlessly in the event of system failures or disasters.

5. Cybersecurity Management

• Security Monitoring and Incident Response: Continuous monitoring for cyber threats and a quick response to any incidents.
• Antivirus and Malware Protection: Implementing and maintaining antivirus, anti-malware, and anti-spam solutions across the organization.
• Vulnerability Management: Conducting regular vulnerability assessments and patch management to keep systems secure.
• Compliance and Risk Management: Helping businesses meet cybersecurity compliance requirements (e.g., GDPR, HIPAA).

6. Managed Cloud Services

• SaaS (Software as a Service) Management: Managing software solutions delivered via the cloud, including subscriptions, updates, and integrations.
• IaaS (Infrastructure as a Service) Management: Managing infrastructure resources like servers, storage, and networking via cloud platforms.
• PaaS (Platform as a Service) Management: Assisting businesses in deploying and maintaining cloud-based development environments.

7. Managed Security Services

• Security Operations Center (SOC): Providing 24/7 monitoring of security systems and proactive threat detection.
• Managed Firewall Services: Implementing and managing firewalls to protect the organization’s network perimeter.
• Security Information and Event Management (SIEM): Collecting and analyzing security data to detect potential threats and respond accordingly.
• Endpoint Security Management: Protecting devices like laptops, desktops, and mobile phones from cybersecurity threats.

8. Infrastructure and Server Management

• Server Monitoring and Maintenance: Monitoring and maintaining on-premise or cloud-based servers to ensure they run efficiently and securely.
• Virtualization Management: Managing virtual servers and desktops, optimizing resources, and ensuring scalability.
• Storage Management: Providing secure, reliable storage solutions, and managing capacity and performance.
• Hardware Management: Procuring, installing, and maintaining hardware such as servers, routers, and switches.

9. Unified Communications and Collaboration

• VoIP (Voice over IP) Services: Managing internet-based voice communication systems, including call routing, voicemail, and conferencing.
• Collaboration Tools: Implementing and managing tools like Microsoft 365, Slack, or Google Workspace for seamless team collaboration.
• Video Conferencing: Setting up and managing video conferencing systems and solutions for virtual meetings.

10. Mobile Device Management (MDM)

• Device Security: Ensuring mobile devices (smartphones, tablets, laptops) are secure, compliant, and properly configured.
• Remote Management: Remotely managing mobile devices to enforce security policies, update software, and troubleshoot issues.
• BYOD (Bring Your Own Device) Management: Implementing policies and managing devices that employees use for work purposes.

11. IT Asset Management

• Hardware and Software Inventory Management: Keeping track of all hardware and software assets, including lifecycle management.
• License Management: Managing software licenses to ensure compliance and avoid penalties or unlicensed use.
• Vendor Management: Handling relationships with third-party vendors, negotiating contracts, and managing performance.

12. Proactive Maintenance and Monitoring

• Patch Management: Regularly applying patches and updates to software and systems to ensure they are up-to-date and secure.
• System Monitoring: Proactively monitoring all IT systems to detect and resolve issues before they impact operations.
• Performance Optimization: Continually assessing systems to improve performance and reduce downtime.

13. IT Consulting and Strategic Planning

• IT Assessments: Conducting regular assessments to understand the current IT environment and recommend improvements.
• Technology Roadmaps: Providing strategic planning for future IT initiatives, ensuring alignment with business objectives.
• Cost Optimization: Analyzing and optimizing IT expenditures to ensure efficient use of resources and cost savings.

14. Managed Print Services (MPS)

• Printer and Copier Management: Managing office printers and copiers, including maintenance, troubleshooting, and supply management.
• Print Security: Implementing secure printing solutions to protect sensitive documents.
• Cost Control: Monitoring and reducing printing costs through usage tracking and print management policies.

15. Compliance Management

• Data Compliance: Ensuring IT systems and data management processes meet industry-specific regulations such as GDPR, HIPAA, or PCI-DSS.
• Audit Support: Assisting in preparing for IT audits, ensuring that all systems and processes are compliant with regulatory standards.

16. Remote Workforce Solutions

• VPN Management: Providing secure remote access solutions to employees working from home or remote locations.
• Virtual Desktops: Implementing and managing virtual desktop infrastructure (VDI) for remote workers to access corporate systems securely.
• Collaboration Platforms: Supporting remote work by managing collaboration platforms like Microsoft Teams, Zoom, and Google Meet.

Our Managed IT Services provides the ability to outsource key IT functions to a team of professionals, allowing them to focus on their core business while ensuring their technology operates efficiently and securely.